Cable Woes

I must say, Charter Communications does NOT have my vote of confidence! I have been trying for two weeks to get my picture fixed on channels 5 and 6. Channel 5 is NBC and one I watch every morning while getting ready for work - have to get my "Matt Lauer fix" on the Today Show. I have now scheduled 4 appointments and been stood up 4 times. I have wasted 11 hours sitting at home waiting for them to show - 4 hours one Saturday, 6 hours on two different evenings, and 1 hour one morning before work! Every time I call to complain that the technicians haven't shown up, the representatives tell me they're "sorry" and I will have to reschedule. I simply cannot understand why my time is so much less valuable than anyone else's! Even threatening them with cancelling my account hasn't helped - I guess it's not a big-enough moneymaker to concern them. Today the representative had the nerve to tell me, "You can be mad all you want, but in the end you'll have to do what we tell you." What in the world has happened to customer service in this country? What has happened to "the customer is always right," or customer satisfaction. I am definitely NOT satisfied! And I know I'm not the only person who has been stood up by a company representative of some sort - I have heard of at least two other stories in the last two days, one of which was also from Charter. So let me say, if you have a choice, AVOID Charter as your cable provider. And if not, be prepared to wait. It's almost as bad as waiting for a passport...

And thanks for "listening" to me vent.